Contact Us
Whether you've spotted an outdated bonus figure, want to suggest a poker site for review, or have a question about how we rank operators like Coinpoker, Bovada or Ignition, this is the page to use. We read every message that comes in, though as an independent review team we can't offer account support, process withdrawals, or resolve disputes with any poker site — that has to go through the operator itself.
What we can help with
- Corrections to bonus terms, rake structures, or licensing details on any review
- Suggestions for online poker sites or apps we haven't yet covered
- Questions about our ranking methodology and how a site earns its place in our top 10
- Feedback on the site itself, broken links, or outdated information
- General queries from readers comparing real money poker sites for US players
What we can't help with
We're a comparison and review resource, not a poker operator, payment processor or regulator. That means we're not able to:
- Access, verify or recover your account at Bovada, Ignition, Americas Card Room or any other site we cover
- Process deposits, withdrawals, or resolve payment disputes
- Confirm bonus eligibility on your specific account — that sits with the operator's support team
- Offer legal advice on state-by-state poker regulation
For anything account-specific, the fastest route is the support channel listed directly on the poker site in question. Most regulated US operators publish live chat or email support on their own help pages.
How our commercial relationships work
Poker may earn a commission when readers click through to a poker site and sign up, and some of the offers shown on this site are commercial partnerships. That relationship never decides where an operator lands in our rankings — a site's position reflects our own research into traffic, game variety, rake, payment speed and licensing, not who pays us. If you'd like to know more about how we assess sites, our About Us page covers our process in full.
Before you get in touch about a specific bonus
A lot of the messages we get are about welcome offers, so it's worth checking the material terms first. Every deposit match or bonus we list — such as Bovada's 100% bonus up to $500 or Americas Card Room's 100% deposit bonus up to $2,000 — carries playthrough requirements, minimum deposits and time limits set by the operator, not by us. If a bonus hasn't cleared as expected, that's a query for the poker site's own support team, since we don't hold or administer any promotions ourselves.
A note on responsible gambling
If you're reaching out because poker is affecting you financially or emotionally, please don't wait on a reply from us. Call or text 1-800-GAMBLER for free, confidential support available across the US, and take a look at our Responsible Gambling page for further resources and state-specific helplines. Online poker for real money is intended as entertainment, not a way to cover bills or recover losses, and it should only ever be played with money you can afford to lose.
Age and eligibility
Everything on this site is written for readers aged 21 and over, in line with the minimum gambling age set by most regulated US states (a small number permit 18+). If you're contacting us with a query about eligibility in your state, we can point you toward general information, but we'd always recommend confirming directly with the operator, since availability and age limits vary by jurisdiction. Our Terms and Conditions page has more detail on how we expect this site to be used.
What happens after you send a message
We review incoming messages in the order they arrive. There's no live chat on this side — we're a small editorial team, not a customer support desk — so replies take a little time, particularly for detailed corrections that need checking against an operator's current terms. We won't ask for account passwords, deposit details or payment information; if a message claiming to be from us ever asks for those, treat it as fraudulent.